Browse through our extensive list of free Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
What to Look for in a Call Center: A Free Guide on Making the Right Choice These days it seems nearly every business, whether large or..
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Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..
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Forrester Research Reports Customers are Driving E-Signature Adoption Read Forrester's Research about how the connection between e-signature..
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Top 10 Online Brand Protection Strategies for 2012 Now is the time to get proactive on developing a solid online brand protection strategy..
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Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business Much has been made over the value of Call Center Outsourcing,..
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What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..
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High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
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Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
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A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
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A Simple Framework for Successful Loyalty Program Design A framework to help marketers design programs for low- to high- frequency..
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7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
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Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
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Beyond Chat: How To Boost Online Sales with Rich Media Customer Engagement This paper examines how online retailers can use a new hosted..
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Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
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How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat With the advent of Internet banking,..
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SalesInsider Helps your salespeople refine their skills and increase their sales. It provides your sales reps with tools and techniques they..
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Accelerating the Sales Cycle: Using Virtual Tools to Connect with Prospects and Stay Connected with Customers Learn how to close business..
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SmartBrief on Sales Designed specifically for sales executives, SmartBrief on Sales is a FREE, daily eNewsletter...
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Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
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Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
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Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
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Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
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NimBUS für Monitoring von End-to-End-Antwortzeiten Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Damit..
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The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
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Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
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Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
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Achieve Superior Performance and Availability with Business Transaction Management Learn what Business Transaction Management (BTM) is, and..
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Speed Your Sales Cycle with Virtual Technology Download this free white paper, Accelerating the Sales Cycle: Using Virtual Tools to Connect..
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How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
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Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
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Gartner: Magic Quadrant for SFA 2008 This year's Gartner Magic Quadrant Report positions Salesforce in the Leader's Quadrant...
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Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
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NimBUS Netzwerk-Monitoring Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Rauben Ihnen Netzwerkausfälle und..
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The High-Tech Knowledge Experience: How and Why to Make Knowledge Management Easier Learn the 3 knowledge experience "moments of truth" to..
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Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
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Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
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Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
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High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
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Sales and Marketing Performance Trends for Small & Medium Business Discover the hottest trends in Small Business Sales and..
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Case Study: Live Chat Helps Internet Pharmacy Provide Personal Assistance Online Discover how specialty internet pharmacy provides personal..
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Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
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Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
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Customer Feedback Management: Leveraging the Voice of the Customer to Amplify Business Results Access Your Complimentary Copy Today. This..
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Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
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The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
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Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
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Five Predictive Imperatives for Maximizing Customer Value Most CRM systems rely on historical analytics that provide a “rear-view..
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Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
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Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
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Institutional Identity Theft Learn how the identity theft of your customers leads to the erosion of your company's profits and good name...
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Best Practices for Delivering Superior Customer Experience This white paper explores the benefits of implementing a CCM platform, identifies..
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Best-in-Class Strategies to Overcome the Disconnected Customer Experience Access Your Complimentary Copy Today. This $399 Value Offer..
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Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
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Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution Cost Savings Opportunity for SAP Customers...
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Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
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Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
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Understanding: E-Business Sales Funnelâ„¢ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
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Six Essentials to Increase Cross-Selling and Up-Selling Revenues Learn about the six essential strategies a contact center must adopt to..
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42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
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Case Study: Live Chat Increases Airline Customer Service Efficiency Learn how the airline company immediately experienced the effect of the..
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Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
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Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
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Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
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The Customer Front Door: Why Next-Generation Self-Service is Mission-Critical to Your Brand Learn how a company's interactive voice response..
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Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
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Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
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Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
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CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
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Genesys Global Consumer Survey—2007 Examine the eye-opening responses of 4,200 international consumers as they offer their candid..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
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Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
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Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
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Creating Great Customer Conversations This white paper gives you essential Gartner research, including Gartner's Magic Quadrant for..
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The Emergence of Proactive Communications in Customer Service Learn how proactive communication technologies, such as outbound Interactive..
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The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
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Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
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The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
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Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
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Optimizing Sales Performance Management through Data Integration and Analytics This study conducted by Aberdeen Group is for Sales Operation..
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2010 Strategic Sales Compensation Survey This survey report conducted by Deloitte provides Sales Operation professionals with insight into..
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Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
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Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
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Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
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Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
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Aberdeen Group Research Proves Best-in-Class Sales Teams use Electronic Signatures Learn how top sales teams use technology to close deals..
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Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
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Seven Reasons You Need Predictive Analytics Today Learning from the past is one thing, but real competitive advantage happens you get it..
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Customer Service Strategies: Creating a Great Customer Experience Learn about the impact a superior customer experience can have on your..
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Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..
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Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
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Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
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Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
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Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
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Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
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Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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15-Minute Guide to Elevating the Customer Experience Through Statements This guide focuses on the importance of customer statements, in..
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